FAQs

A: Distribution and dispensing of Natural Gas is generally achieved through the use of a vast infrastructure of underground pipelines that supply large regions of a given territory, but most areas in Nigeria remain excluded from this system, and will continue to be for the foreseeable future. Consumers in these areas are supplied by over-the-road transport vehicles that contain highly compressed Natural Gas (CNG). These industrial and individual consumers are known as off-pipeline CNG end users.

A: We have several GSPA’s in place with franchise operators of Nigerian Gas Company distribution.

• By carrying out routine preventative maintenance and employing measures to continuously keep the distribution assets and instruments in optimal working order.
• Routine periodic checks focusing on Risk Based Inspection
• Conducting frequent Risk Assessments of the distribution network 24hrs a day 365 days a year operations, in all weather conditions.
• Multiple Gas compression plants coupled with multiple delivery modes and routes including road and waterways

A: Compressed Natural Gas (CNG) is simply a cleaner, cheaper alternative energy solution to conventional liquid fuels (e.g. Diesel, Petrol, LPFO) that are used by Burners, Boilers, Furnaces, Electricity Generators (IPP), etc. So in virtually any application such fuels are utilized, it is almost always possible to substitute with CNG.

A: Natural Gas composition is Methane (C1H4) and remains in a gaseous form, while LPG is Propane (C3H8), Butane (C4H10) and is stored in liquid form

A: Yes. LXG is proactively involved with its customers, providing advice, consultation and frequent evaluations, thus aiding customers to optimize the overall use of their energy.

A: Use of natural gas has been documented for hundreds of years. With current technological advancement, the use of this great natural resource is significantly more reliable and safe. The involvement of many global organizations is helping this process by continuously improving the regulation and international standards. As long as the use of natural gas as an energy solution is within the basic standardized regulations, it is one of the safest fuel sources known to man, due to so many inherent safety precautions.

A: LuxxorGas L.L.C maintains a close working relationship with a shortlist of approved conversion firms and provides full support on behalf of its proposed clientele. We would be very happy to introduce and to oversee the entire conversion process for all our clients. Please contact the Sales and distribution team for further inquiries.

A: There is currently no fixed mechanism determining the price of CNG distributed in Nigeria. Prices are driven by free market economics, albeit with an extremely low degree of volatility.

A: There are several determinants to pricing, such as delivery distance, type, duration and volume of contracts taking into account the cost of variable inputs such as fuel, logistics,

operations and maintenance. However, a general rule of thumb dictates that there will ALWAYS remain a minimum of 30% variance on an equivocal unit of Automotive Gas Oil (AGO/Diesel), which can in most cases can be as high as 50-60%.

Current Indicative CNG delivery costs can be determined by contacting the Sales and distribution team.

A: Please contact our sales team to arrange a prompt consultation

(see details on Contact page)

A: PRUs supply a finite amount of gas to maintain delivery pressure. Kindly notify your Relationship Manager who can advise you specifically on whether the existing system will support the loads to be added. (We will need information on the type of equipment, the number and the respective capacity required)

A: Luxxorgas has pre-qualified a number of third party contractors who are accredited to ISO standards. Though not obligated, we would strongly suggest the use of a recommended 3rd party to ensure a safe, seamless and cost-effective installation.

A: Visit the partners page of this website, contact sales and distribution or existing customers can contact their Relationship Manager for referrals and further advice.

A: The customer’s appointed contractor is responsible for the design, procurement and installation of the ‘downstream’ gas piping (or appliance) side of the meter. The downstream gas piping is then inspected in accordance with local/international codes. After passing the inspection, LuxxorGas will install the gas meter and associated components. LuxxorGas owns all processes relating to upstream gas piping of the meter.

A: We have standard delivery pressure for commercial customers ranging between 0.1 and 2.5 bar, though we are able to achieve anywhere up to 250 Bar in the unlikely event that such extraordinary pressures are required.

A: Payments can be made at our Head offices:

9B, Waziri Ibrahim Crescent, Off Elsie Femi Pearse, Victoria Island, Lagos, Nigeria

OR

Alternatively, Payments can also be made directly into our Accounts at Standard Chartered Bank Plc. (Please note that payments received at the bank are still subject to confirmation

from the accounts department at the head offices.)

A: You can reach our customer services by E-mail, Phone or Fax. Questions may also be submitted by e-mail, via the Feedback Form, or by visiting our ‘Contact Us’ page for additional contact information.

A: Although entirely discretionary, and not viable in every circumstance, should the proposed client meet stringent qualification criteria and enter into a LXG+ contract, it is possible for LuxxorGas to subsidise certain aspects related to switching to a LuxxorGas provided solution. Please feel free to discuss terms and conditions with the sales department.